1. Data Controller

Patternorganizer is the data controller responsible for processing personal information collected through www.patternorganizer.com.

Company Name: [XXX]
Email: support@patternorganizer.com
Telephone: [XXX]
Company Address: [XXX]
Warehouse Address: [XXX]

2. Information We Collect

We may collect the following information when you visit our website or place an order:

  • Contact details, including your name, email address, telephone number and delivery address.
  • Order information, including purchased items, order references and transaction records.
  • Payment-related information required to process and reconcile purchases.
  • Website usage information, including IP address, browser type, device information and cookie preferences.
  • Information you provide when contacting customer support.

3. How We Use Your Information

We process personal information to:

  • Process orders and arrange fulfilment.
  • Handle payments, refunds and order enquiries.
  • Communicate order confirmations and relevant updates.
  • Respond to customer requests and manage returns.
  • Maintain accounting records and meet applicable legal obligations.
  • Operate and improve our website and identify unusual or unauthorised activity.
  • Meet applicable tax, regulatory and legal requirements.

Processing is based on the applicable legal grounds under GDPR, including contractual necessity, legal obligations, legitimate interests and consent where required.

4. Payment Processing by Stripe

Payments made through our website are processed by Stripe. During checkout, relevant payment and transaction information is transmitted to Stripe for payment authorisation, processing, fraud prevention and related payment services.

Depending on the payment method, information may include your name, billing details, transaction amount, payment status and payment instrument details. Full card details are handled by Stripe in accordance with its applicable processes and privacy documentation.

Stripe may process certain personal information as an independent controller for its own applicable purposes. Its privacy policy is available at:https://stripe.com/privacy

Patternorganizer does not use payment information for purposes unrelated to the transaction except where permitted by applicable law.

5. Data Sharing

Personal information may be shared with service providers where necessary to operate our shop, process payments, fulfil orders, provide customer support, maintain website functions or meet legal obligations.

Information may also be disclosed to competent public authorities where legally required.

We do not sell personal information for monetary consideration. Where applicable US law defines certain advertising-related disclosures as a sale or sharing of personal information, the relevant rights and choices will be provided as required by law.

6. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, subject to applicable legal retention requirements.

  • Order and accounting records: Retained for the applicable statutory periods. In Germany, relevant accounting records may require retention for eight years, certain business records for six years, and specified books or records for ten years, depending on the record type and applicable law.
  • Customer enquiries: Normally retained for up to 24 months after the enquiry is closed, unless a longer period is necessary to resolve a matter or meet a legal obligation.
  • Customer accounts: Retained while the account remains active. Following a deletion request or account closure, associated information is deleted or anonymised where appropriate, except for records that must be retained by law.
  • Payment and transaction records: Retained for the applicable accounting, tax, contractual and legal periods. Stripe may retain information separately under its own retention practices.
  • Cookie and consent records: Retained for the period required to document consent and comply with applicable requirements.

When information is no longer required, it is deleted or anonymised where appropriate, subject to applicable legal obligations.

7. Cookies

Our website may use essential cookies to support shopping functions and remember relevant preferences. Optional analytics or advertising cookies may be used where permitted and, where required, after obtaining your consent.

You may manage optional cookies through the website’s cookie settings and adjust your browser preferences. Disabling certain cookies may affect some website functions.

8. International Data Transfers

Where personal information is transferred outside the European Economic Area, we apply an appropriate transfer mechanism where required under applicable data protection law, such as an adequacy decision or approved contractual safeguards.

9. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion or restriction of processing, object to certain processing, and receive a copy of eligible information in a portable format.

Where processing relies on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Individuals in the European Economic Area may also lodge a complaint with their competent data protection supervisory authority. Individuals in the United States may have additional rights under applicable state privacy laws, including rights to access, delete or correct personal information and to opt out of certain targeted advertising or data-sharing activities, where applicable.

To exercise a privacy right, contact us using the details below. We may request information reasonably necessary to verify your identity before responding.

10. Children’s Privacy

Our website is intended for general retail customers and is not directed towards children who are below the minimum age permitted to provide personal information under applicable law. We do not knowingly collect children’s personal information in circumstances where parental consent or other legal authorisation is required and has not been obtained.

11. Policy Updates

We may revise this Privacy Policy when our data practices or applicable legal requirements change. The latest version will be published on this page with its updated date.

12. Contact Us

For questions about this Privacy Policy or requests relating to personal information, please contact:

Brand: Patternorganizer
Company Name: [XXX]
Email: support@patternorganizer.com
Telephone: [XXX]
Company Address: [XXX]
Warehouse Address: [XXX]